Join Our Team
Job Vacancy: Customer Service & Returns Specialist at Graceful Boutique
Are you a people person who loves helping others and has a passion for online fashion? We'd love to meet you! Graceful Boutique is a fast-growing online boutique, and we're on the lookout for an upbeat and dependable Customer Service & Returns Specialist to join our remote team. In this role, you'll be the friendly face behind our brand, making sure every customer has an amazing experience from checkout to delivery — and beyond.
Responsibilities:
- Respond to customer inquiries through email, live chat, and social media quickly and professionally.
- Help customers with order tracking, delivery updates, and account questions.
- Process returns and exchanges, walking customers through the process with ease.
- Escalate complex issues to the right team members when needed.
- Track customer feedback and flag recurring issues to help us keep improving.
- Stay up to date on our product line so you can answer questions with confidence.
Requirements:
- No degree required — a great attitude and a genuine desire to help people are what we're after.
- Strong written communication skills in English.
- Comfortable working independently from home with minimal supervision.
- Basic familiarity with online shopping platforms and email tools.
- Great time management skills and the ability to juggle multiple conversations at once.
- Prior customer service experience is a bonus, but we're happy to train the right person.
Benefits:
- Flexible scheduling with both part-time and full-time options available.
- Competitive pay plus performance-based bonuses.
- A warm, supportive team culture with regular check-ins and virtual team events.
- Real opportunities for growth within an exciting and fast-moving ecommerce brand.
Sound like a great fit? Send your resume and a quick note about yourself to support@gracefulboutiquemiami.com. We can't wait to hear from you!